{"id":3702,"date":"2021-03-18T10:26:22","date_gmt":"2021-03-18T09:26:22","guid":{"rendered":"https:\/\/www.netboss.es\/en\/?post_type=proyecto&p=3702"},"modified":"2021-05-21T09:13:04","modified_gmt":"2021-05-21T07:13:04","slug":"orange-belgium-and-kairos365-fsm","status":"publish","type":"project","link":"https:\/\/www.netboss.es\/en\/project\/orange-belgium-and-kairos365-fsm\/","title":{"rendered":"Orange Belgium and Kairos365FSM<\/strong>"},"content":{"rendered":"
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Kairos365FSM<\/strong> convinces the major Telco operators.<\/h1>\n\n\n\n

In a critical analysis by the leading consultancy in technical transformation, Everis, Kairos365FSM<\/strong> manages to prevail against the most strongly established FSM systems and is chosen by Orange Belgium to administer its field services.<\/p>\n\n\n\n

The client:<\/h3>\n\n\n\n

Orange Belgium<\/a><\/strong> is one of the main players on the telecommunications market in Belgium. The company provides prepayment mobile services and subscriptions and television and Internet services by means of cable network in Belgium. On the business market Orange offers landline and mobile telephony services and also broadband Internet and a wide portfolio of connectivity and mobility services including offers based on big data and Internet of Things (IoT). Orange has over 3 million customers in Belgium and Luxembourg and exploits a high quality mobile telephony network which is subject to continuous investment. The company’s high performance network provides 2G, 3G, 4G, 4G+, and 4.5G technologies. Orange Belgium is a subsidiary of the Orange Group, one of the main mobile telephony and Internet operators in Europe and Africa and a world leader in the providing of telecommunications services to companies; it is listed on the Brussels stock exchange.<\/p>\n\n<\/div><\/div><\/div>\n\n

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\"\"<\/figure>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n
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The challenge:<\/h3>\n\n\n\n

A multidisciplinary team from Orange Belgium put its faith in the experience and knowledge of Everis Spain in its search for functional FSM capable of following its demanding Service Level Agreements (SLAs) and of becoming part of its complex IT environment and making the investment profitable by rapid implementation.<\/p>\n\n<\/div><\/div><\/div>\n\n

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The solution:<\/h3>\n\n\n\n

In a multidisciplinary team with the client, the software manufacturer, and the consultancy we designed the most appropriate work flows for the company, we parameterised the functions and the languages of the system, and we set the system in operation shortly afterwards in November 2019. Kairos365FSM<\/strong> is capable of operating in three languages, communicating fluently with the customer attention service, and taking into account multiple contingents of various OTs.<\/p>\n\n<\/div><\/div><\/div>\n\n

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The transformation:<\/h3>\n\n\n\n
  • Centralised control of the field orders<\/li>
  • Geolocation in real time and allocation of the work directly to the Smartphone of the technician<\/li>
  • Control of the travel times and duration of the activity<\/li>
  • Design of work flows and forms that must be complied with<\/li>
  • Direct integration with your WeCare application<\/li>
  • Communication with the client as a follow-up to his\/her order in real time<\/li>
  • Follow-up and control of the performance of the technicians<\/li><\/ul>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n
    \n
    \n
    \n\n

    Other interesting information:<\/h3>\n\n\n\n

    <\/path><\/g><\/rect><\/svg><\/span>+50 different flows of operation<\/span><\/p>\n\n\n\n

    <\/path><\/g><\/rect><\/svg><\/span>Development FTTH Website<\/span><\/p>\n\n\n\n

    <\/path><\/g><\/rect><\/svg><\/span>Notifications in English, French, and Flemish<\/span><\/p>\n\n\n\n

    <\/path><\/g><\/rect><\/svg><\/span>+400 technicians<\/span><\/p>\n\n\n\n

    <\/path><\/g><\/rect><\/svg><\/span>+15,000 installation orders\/month<\/span><\/p>\n\n\n\n

    <\/path><\/g><\/rect><\/svg><\/span>+3,000 repair orders\/month<\/span><\/p>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n

    <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":3786,"template":"","producto":[6],"class_list":["post-3702","project","type-project","status-publish","has-post-thumbnail","hentry","producto-kairos365-fsm","resize-featured-image"],"yoast_head":"\nOrange Belgium and Kairos365FSM - \u00a9 NETBOSS COMUNICACIONES S.L.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.netboss.es\/en\/project\/orange-belgium-and-kairos365-fsm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Orange Belgium and Kairos365FSM - \u00a9 NETBOSS COMUNICACIONES S.L.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.netboss.es\/en\/project\/orange-belgium-and-kairos365-fsm\/\" \/>\n<meta property=\"og:site_name\" content=\"\u00a9 NETBOSS COMUNICACIONES S.L.\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-21T07:13:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.netboss.es\/en\/wp-content\/uploads\/2021\/03\/orange-thumb.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"640\" \/>\n\t<meta property=\"og:image:height\" content=\"440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/orange-belgium-and-kairos365-fsm\\\/\",\"url\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/orange-belgium-and-kairos365-fsm\\\/\",\"name\":\"Orange Belgium and Kairos365FSM - \u00a9 NETBOSS COMUNICACIONES S.L.\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/orange-belgium-and-kairos365-fsm\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/orange-belgium-and-kairos365-fsm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/orange-thumb.jpg\",\"datePublished\":\"2021-03-18T09:26:22+00:00\",\"dateModified\":\"2021-05-21T07:13:04+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/orange-belgium-and-kairos365-fsm\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/orange-belgium-and-kairos365-fsm\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/orange-belgium-and-kairos365-fsm\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/orange-thumb.jpg\",\"contentUrl\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/orange-thumb.jpg\",\"width\":640,\"height\":440},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/orange-belgium-and-kairos365-fsm\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Orange Belgium and Kairos365FSM\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/\",\"name\":\"\u00a9 NETBOSS COMUNICACIONES S.L.\",\"description\":\"Consulting and outsourcing of services. 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