{"id":3719,"date":"2021-03-18T11:06:56","date_gmt":"2021-03-18T10:06:56","guid":{"rendered":"https:\/\/www.netboss.es\/en\/?post_type=proyecto&p=3719"},"modified":"2021-05-21T09:56:45","modified_gmt":"2021-05-21T07:56:45","slug":"sura-and-kairos365-sch","status":"publish","type":"project","link":"https:\/\/www.netboss.es\/en\/project\/sura-and-kairos365-sch\/","title":{"rendered":"Sura and Kairos365SCH<\/strong>"},"content":{"rendered":"
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Sura Seguros in Colombia transforms the citation process of those it insures with Kairos365SCH<\/strong>.<\/h1>\n\n\n\n

Sura Seguros, the most innovative insurance company in Colombia and one of the largest in Latin America, has strengthened its strategic approach with Kairos365SCH<\/strong> in an optimised user experience and relies on technology to achieve excellence on an ever more demanding market.<\/p>\n\n\n\n

The client:<\/h3>\n\n\n\n

Sura Seguros<\/a><\/strong> in Colombia provides health, life, mobility, and home insurance for both private individuals and companies. Sura Seguros is a subsidiary of the South American Investment Group \u2013 SURA Group, an investment agent which among others provides financial services and includes companies in the sectors of banking, insurance, pensions, savings, and asset management with a presence in 11 Latin American countries. Seguros Sura has over 10 million customers in Colombia.<\/p>\n\n<\/div><\/div><\/div>\n\n

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The challenge:<\/h3>\n\n\n\n

Improving the user experience of those it insures by allowing the citation process with the services and professionals of various companies of the Sura Group to be formalised at any time and from anywhere.<\/p>\n\n<\/div><\/div><\/div>\n\n

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Strategy and solution:<\/h3>\n\n\n\n

Kairos365SCH<\/strong> administers the whole of the end-to-end citation process of the customers of Sura Seguros with both professionals of its own and associates: from flexible and proactive appointments for clients by means of agendas for doctors to a system of confirmations and reminders, and also a report system so that doctors can best administer their invoicing with the insurance company. Netboss Comunicaciones has also accompanied Sura Seguros in the definition of its needs and the designing of the necessary processes for the optimum operation of the scheduling on a conceptual and operative level.<\/p>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n

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The transformation:<\/h3>\n\n\n\n

Kairos365SCH<\/strong> has provided Sura Seguros with a complete scheduling system which allows it to count on in consolidated form all the information on the appointments planned and managed over the whole of its organisation and in any region or country. Moreover, Kairos365SCH<\/strong>: <\/p>\n\n\n\n

  • Allows the customers of Sura Seguros to locate and view the availability of the company’s resources in real time and make an appointment with them immediately.<\/li>
  • Allows the healthcare professionals of Sura Seguros and its associates to administer their agendas from anywhere, at any time, and from multiple devices<\/li>
  • Makes available to Sura Seguros a totally personalised platform in keeping with its brand image, in the cloud, and fully operative from any Internet environment and for its Customer Contact Center, which expands the channel for the administration of appointments.<\/li>
  • It provides a full set of reports on the appointments, their distribution on the agenda, and their situation so as to also improve the user experience between the insurance company and medical professional.<\/li><\/ul>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n
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