{"id":3828,"date":"2021-03-22T10:56:04","date_gmt":"2021-03-22T09:56:04","guid":{"rendered":"https:\/\/www.netboss.es\/en\/?post_type=proyecto&p=3828"},"modified":"2021-05-21T10:22:32","modified_gmt":"2021-05-21T08:22:32","slug":"clinicas-vivanta-and-netboss-kairos365-sch","status":"publish","type":"project","link":"https:\/\/www.netboss.es\/en\/project\/clinicas-vivanta-and-netboss-kairos365-sch\/","title":{"rendered":"Cl\u00ednicas Vivanta and Netboss – Kairos365SCH<\/strong>"},"content":{"rendered":"
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An integrated service of information, attention, and prior appointments for one of the largest groups of dental and beauty clinics in Spain.<\/h1>\n\n\n\n

Netboss Comunicaciones administers the Multichannel Customer Attention Service with Kairos365SCH<\/strong> as a corporate platform for appointments with the clinics of the Vivanta Group.<\/p>\n\n\n\n

The client:<\/h3>\n\n\n\n

\u201cCl\u00ednicas Vivanta\u201d is the only network of clinics in Europe which combines the medical specialities of dentistry and cosmetic medicine. Further information at https:\/\/www.vivanta.es\/<\/a><\/strong><\/p>\n\n<\/div><\/div><\/div>\n\n

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The challenge:<\/h3>\n\n\n\n

The Vivanta Group is formed by the integration of various dental and cosmetic medicine groups which have their own systems for customer management and appointments. This Group needs a supplier to manage its patients and its clinics in a centralised manner and to provide a flexible and efficient mechanism for the management of the integrated appointment process from the clinics themselves. Likewise Vivanta commissioned Netboss Comunicaciones to implement Kairos365SCH<\/strong> for the management of prior appointments online for its approximately 300 clinics. In addition, Kairos365SCH<\/strong> thus becomes part of the technological ecosystem of Vivanta together with the Patient Management System (PMS) and the Integrated Medical History and a key element of Vivanta’s business strategy.<\/p>\n\n<\/div><\/div><\/div>\n\n

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The solution:<\/h3>\n\n\n\n

Kairos365SCH<\/strong> and the Multichannel Patient Attention Service of Netboss for Vivanta give the Vivanta Group a customer-orientated system characterised by:<\/p>\n\n\n\n

  • Providing the Group with a centralised platform for the management of the customers\/patients and dental and cosmetic medicine appointments.<\/li>
  • Being fully integrated in the technological ecosystem of the Group.<\/li>
  • Providing a 24\u00d77 appointment management system accessible from any device and a 12\u00d76 service for multichannel customer\/patient attention.<\/li>
  • Having notifications and reminders sent to its patients\/clients.<\/li>
  • Having statistics and reports for improving the service of both the management of appointments and the Multichannel Customer Attention Service.<\/li>
  • The carrying out of surveys on the services designed to measure the quality perceived by the patient.<\/li><\/ul>\n\n<\/div><\/div><\/div>\n\n
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    Transformation:<\/h3>\n\n\n\n

    Kairos365SCH<\/strong> and the Multichannel Customer Attention Service:<\/p>\n\n\n\n

    • Have allowed the Vivanta Group to administer in a unified and centralised manner the management of prior appointments for all its centres.<\/li>
    • Have allowed a general improvement in the level of service and user experience both for the personnel of the clinics and the end customer\/patient.<\/li><\/ul>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n
      \n
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      Other interesting information:<\/h3>\n\n\n\n

      In 8 months of the project:<\/p>\n\n\n\n

      <\/path><\/g><\/rect><\/svg><\/span>300 clinics<\/span><\/p>\n\n\n\n

      <\/path><\/g><\/rect><\/svg><\/span>Over 300,000 patients<\/span><\/p>\n\n\n\n

      <\/path><\/g><\/rect><\/svg><\/span>2 months of development and implementation until the start of production<\/span><\/p>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n

      <\/div>\n","protected":false},"excerpt":{"rendered":"

      Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.<\/p>\n","protected":false},"featured_media":3771,"template":"","producto":[12,5],"class_list":["post-3828","project","type-project","status-publish","has-post-thumbnail","hentry","producto-bpo-contact-center","producto-kairos365-sch","resize-featured-image"],"yoast_head":"\nCl\u00ednicas Vivanta and Netboss - Kairos365SCH - \u00a9 NETBOSS COMUNICACIONES S.L.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.netboss.es\/en\/project\/clinicas-vivanta-and-netboss-kairos365-sch\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cl\u00ednicas Vivanta and Netboss - Kairos365SCH - \u00a9 NETBOSS COMUNICACIONES S.L.\" \/>\n<meta property=\"og:description\" content=\"Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.netboss.es\/en\/project\/clinicas-vivanta-and-netboss-kairos365-sch\/\" \/>\n<meta property=\"og:site_name\" content=\"\u00a9 NETBOSS COMUNICACIONES S.L.\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-21T08:22:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.netboss.es\/en\/wp-content\/uploads\/2021\/02\/vivanta-thumb-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"640\" \/>\n\t<meta property=\"og:image:height\" content=\"440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/clinicas-vivanta-and-netboss-kairos365-sch\\\/\",\"url\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/clinicas-vivanta-and-netboss-kairos365-sch\\\/\",\"name\":\"Cl\u00ednicas Vivanta and Netboss - Kairos365SCH - \u00a9 NETBOSS COMUNICACIONES S.L.\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/clinicas-vivanta-and-netboss-kairos365-sch\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/clinicas-vivanta-and-netboss-kairos365-sch\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/vivanta-thumb-1.jpg\",\"datePublished\":\"2021-03-22T09:56:04+00:00\",\"dateModified\":\"2021-05-21T08:22:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/clinicas-vivanta-and-netboss-kairos365-sch\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/clinicas-vivanta-and-netboss-kairos365-sch\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/clinicas-vivanta-and-netboss-kairos365-sch\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/vivanta-thumb-1.jpg\",\"contentUrl\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/vivanta-thumb-1.jpg\",\"width\":640,\"height\":440},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/clinicas-vivanta-and-netboss-kairos365-sch\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cl\u00ednicas Vivanta and Netboss – Kairos365SCH\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/\",\"name\":\"\u00a9 NETBOSS COMUNICACIONES S.L.\",\"description\":\"Consulting and outsourcing of services. 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