{"id":3843,"date":"2021-01-10T12:04:00","date_gmt":"2021-01-10T11:04:00","guid":{"rendered":"https:\/\/www.netboss.es\/en\/?post_type=proyecto&p=3843"},"modified":"2021-05-21T10:38:37","modified_gmt":"2021-05-21T08:38:37","slug":"mutua-montanesa-and-bpo-contact-center","status":"publish","type":"project","link":"https:\/\/www.netboss.es\/en\/project\/mutua-montanesa-and-bpo-contact-center\/","title":{"rendered":"Mutua Monta\u00f1esa and Netboss BPO – Contact Center"},"content":{"rendered":"
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The designing, implementation, and management of the process for the Mutua Monta\u00f1esa is made very easy with Netboss Comunicaciones.<\/h1>\n\n\n\n

Netboss manages the Mutualist attention service of the Mutua Monta\u00f1esa in Cantabria together with the carrying out of satisfaction surveys at a national level.<\/p>\n\n<\/div><\/div><\/div>\n\n

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The challenge:<\/h3>\n\n\n\n

The Mutua Monta\u00f1esa needed to improve the quality of its customer attention as far as telephone management and attention were concerned so as to save the effort of internal management and to count on reports on various service indicators.<\/p>\n\n<\/div><\/div><\/div>\n\n

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Strategy and solution:<\/h3>\n\n\n\n

Netboss has provided a comprehensive solution to the outsourcing of the information and customer attention service (Contact Center) to include the designing of the processes of the flow of information, attention protocols, and reports on compliance with the service. In addition we carry out mutualist satisfaction surveys on a national scale.<\/p>\n\n<\/div><\/div><\/div>\n\n

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Transformation:<\/h3>\n\n\n\n

The comprehensive solution provided by Netboss Comunicaciones has allowed the client to:<\/p>\n\n\n\n

  • Guarantee a single point of contact for information, attention, and management for the customer of the Mutua Monta\u00f1esa.<\/li>
  • Ensure the capacity and flexibility of the providing of the service, which is necessary for supporting new requirements and its growth and extension.<\/li>
  • Guaranteeing better schedule availability and a better response to the end user.<\/li>
  • Having support applications for the management and control of the service and the best management practices.<\/li><\/ul>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n
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    Other interesting information:<\/h3>\n\n\n\n

    <\/path><\/g><\/rect><\/svg><\/span>54,220 calls attended in 2020 – (Average) level of service 95%<\/span><\/p>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n

    <\/div>\n","protected":false},"excerpt":{"rendered":"

    Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.<\/p>\n","protected":false},"featured_media":3850,"template":"","producto":[12,17],"class_list":["post-3843","project","type-project","status-publish","has-post-thumbnail","hentry","producto-bpo-contact-center","producto-consultoria","resize-featured-image"],"yoast_head":"\nMutua Monta\u00f1esa and Netboss BPO - Contact Center - \u00a9 NETBOSS COMUNICACIONES S.L.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.netboss.es\/en\/project\/mutua-montanesa-and-bpo-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mutua Monta\u00f1esa and Netboss BPO - Contact Center - \u00a9 NETBOSS COMUNICACIONES S.L.\" \/>\n<meta property=\"og:description\" content=\"Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.netboss.es\/en\/project\/mutua-montanesa-and-bpo-contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"\u00a9 NETBOSS COMUNICACIONES S.L.\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-21T08:38:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.netboss.es\/en\/wp-content\/uploads\/2021\/03\/mutua_thumb.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"640\" \/>\n\t<meta property=\"og:image:height\" content=\"440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/mutua-montanesa-and-bpo-contact-center\\\/\",\"url\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/mutua-montanesa-and-bpo-contact-center\\\/\",\"name\":\"Mutua Monta\u00f1esa and Netboss BPO - Contact Center - \u00a9 NETBOSS COMUNICACIONES S.L.\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/mutua-montanesa-and-bpo-contact-center\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/mutua-montanesa-and-bpo-contact-center\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/mutua_thumb.jpg\",\"datePublished\":\"2021-01-10T11:04:00+00:00\",\"dateModified\":\"2021-05-21T08:38:37+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/mutua-montanesa-and-bpo-contact-center\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/mutua-montanesa-and-bpo-contact-center\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/mutua-montanesa-and-bpo-contact-center\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/mutua_thumb.jpg\",\"contentUrl\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/mutua_thumb.jpg\",\"width\":640,\"height\":440},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/project\\\/mutua-montanesa-and-bpo-contact-center\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Mutua Monta\u00f1esa and Netboss BPO – Contact Center\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.netboss.es\\\/en\\\/\",\"name\":\"\u00a9 NETBOSS COMUNICACIONES S.L.\",\"description\":\"Consulting and outsourcing of services. 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