How SICOR Seguridad Turns Field Operations into a Commercial Growth Driver with Kairos365FSM.
Standardized installation and maintenance management with real-time control, full traceability, and direct scheduling integration across partner ecosystems.
The Client: SICOR Seguridad Group
With over 20 years of experience, SICOR Seguridad, part of the Grupo El Corte Inglés, delivers comprehensive security solutions through its Círculo de Seguridad offering. Built on advanced technology and a highly qualified workforce, its services stand out for deep customer knowledge, coordinated device management, and the implementation of plans and processes that ensure the protection of individuals and organizations. The SICOR Seguridad Group employs more than 2,700 professionals and serves over 500 businesses and thousands of private customers across Spain and Portugal.
The Challenge:
SICOR needed a Field Service Management solution to standardize its installation and maintenance operations, ensuring control, traceability, and real-time access to information. Beyond operational improvement, the company needed to support business growth through new sales channels via partners in other industries — embedding installation scheduling directly into their sales processes.
The Solution:
Kairos365FSM was deployed on SICOR’s private cloud, fully integrated with the alarm reception center to manage work orders, customer data, and contracts. The capacity management and planning workflows built in Kairos365FSM enable direct installation scheduling from both SICOR’s own sales systems and those of external partners — telecoms, banking, and others — through API integration. This allows SICOR to meet its business objectives by expanding sales channels and volume, embedding field operations planning seamlessly into partner processes.
The Transformation:
- Integration of installation work order scheduling into sales processes originated by partners across multiple industries.
- Standardization of planning, service delivery, and customer journey processes through workflow design.
- Direct work order scheduling from the end-customer app, reducing operational overhead and improving the customer experience.
- Detailed incident control and management within planning and service delivery processes through optimized process design. Real-time traceability and access to operational information, with increased business intelligence capability.
