Maybe we have a different way of understanding a Field Service Management solution than others.…
Kairos365FSM is a solution devised by experts from the world of Operations to meet today’s needs and adapt to tomorrow’s. A solution developed and brought to the customer by Process and IT engineers.
There are other FSMs, but they are not like Kairos365FSM
Kairos365FSM connects the field team with the customer and with other operational areas of the company.
Kairos365FSM is a Field Service Management Solution (FSM) in the cloud which allows you to have a single view of all the field operations of your organization, both of your own resources and those of suppliers of services.
Kairos365FSM redefines the concept of FSM to create a powerful and functional tool, concentrated on the operations and very flexible, which is prepared to adapt to business processes and the operations of the various brands or activities of any organization.
Kairos365FSM is a tool developed and implemented by process, telecommunications and IT engineers. It can be hosted both in the cloud and in the client’s own facilities and offers a solution to visualize and manage all operations in the field of own resources and external service providers.
Oriented to dynamic and complex operations and, above all, end customer satisfaction. Kairos365FSM manages the operations of multiple brands and activities of organizations efficiently.
DEFINITION OF WORKFLOWS
The flow designer allows for the detailed definition of the installation process, putting it into effect or modifying it in real time.
TOTAL CONTROL OF THE PROCESSES
Kairos365FSM provides a consolidated vision for companies, field equipment, and end customers. It establishes guidelines in the operation and allows real time monitoring so as to anticipate issues in the operation.
ONE SINGLE APPLICATION FOR YOUR FIELD TEAM MANAGEMENT
Permite la gestión completa de la actividad del equipo de campo desde una única aplicación, eliminando el papel, guiándoles en los distintos procesos según los flujos definidos para reducir errores y la curva de aprendizaje.
END CUSTOMER INFORMED AT ALL TIMES
The end customer is a participant in the process from the moment of sale to the installation process and assessment of the service. The customer will be able to administer appointments at any time, be notified of the various stages of the process, and receive information from the assigned technician and his estimated time of arrival.
CONTROL OF THE CALL PROCESS
Kairos365FSM includes the appointment in the sales process, integrating large sales teams and customer support, CRM, sales applications and self-management by the end customer.
EXHAUSTIVE INFORMATION ON THE PROCESSES
The design tool of queries and reports permits the extraction, by means of graphic interfaces administered by the user, of all the information handled by the platform in the various processes, or its integration with external Business Intelligence (BI) tools.
AUTOMATIC ALLOCATION OF WORK ORDERS
It provides for the allocation of large volumes of work orders through the use of rules and the optimization of displacement routes.
REAL CAPACITY BASED ON HISTORICAL RECORDS
It allows the assessment of the real runtime of each technician based on his record and the real capacity of each area, thus achieving an adjustment fully in line with the operation.
Unified management of processes for different brands under a single platform.
Impact on the Operation
IT LINKS THE SALE WITH THE INSTALLATION TEAM
It allows to establish appointments when the sale is made, in accordance with the capacity of installation, reducing the rate of cancellation and the cycle time of installations.
IT MONITORS AND PROVIDES ONLINE FOLLOW-UP OF THE OPERATION
It anticipates common problems in operating processes and gives visibility to all those involved in the process (Sales, Call Centre, Contractors, Operations, Customers) and also reduces incidents during the installation process.
IT IMPROVES FULFILMENT OF THE CUSTOMER’S EXPECTATIONS
It allows to keep the customer informed during the complete installation process and the resolution of issues and claims, increasing the Net Promoter Score (NPS) and the levels of satisfaction.
IT ESTABLISHES GUIDELINES IN THE OPERATION
A guide for the field technician and a workflow for each activity; avoiding errors in the process, reducing the learning curve and increasing productivity.
IT IMPROVES PRODUCTIVITY. COST SAVING
Monitoring, the adaptation of routes, the process guidelines and the reduction of cycle times allow you to have a rationalized and stable field team, increasing productivity, and establishing cost-saving strategies in subcontracting.
STATISTICAL AUDITING MODELS
It establishes field audits based on statistics and sampling techniques in order to minimize the cost of auditing, considerably reduce faults, and establish an improvement method based on Key Performance Indicators (KPIs) online.
Main advantages of Kairos365FSM
as the solution to current requirements
Increased productivity of field technicians.
Decrease in travel times.
Decrease cancellation of work orders by the client.
Decrease cancellation of work orders due to a technical error.
Do you need more information on Kairos365FSM?
Don’t hesitate to contact us; our business team can help you with any doubts you may have.