© NETBOSS COMUNICACIONES S.L.

Consultoría We specialise in the reengineering of processes and in the consultancy of customer and citizen services and a Contact Center. All our technology, experience, talent, knowledge, and the skills of our professionals help to make your project a success. MORE INFORMATION BPO Contact Center Specialists in BPO and Contact Center. Focus on what you really know how to do, on the core of your business. For everything else we offer you efficient professional solutions to the processes and operations which require suitable attention, minimising your expenses and problems and maximising benefits and advantages. Unos cascos de operador telefónico sobre un ordenador portatil MORE INFORMATION Kairos365 SCH Kairos365 SCH, a solution for any need for an appointment or booking. Enjoy a comprehensive management tool which will allow you to have to hand in a consolidated manner all the information on the appointments managed by your Organisation and on those which are generated on the website and other information and attention channels (Facebook, digital ads, etc.) Un usuario usando la app Kairos365 SCH en un móvil MORE INFORMATION Kairos365 FSM Kairos365 FSM, a single vision of all the field operations of your organisation. Kairos365 FSM redefines the concept of Field Service Management (FSM) to create a powerful and functional tool which concentrates on operations and is very flexible; it is ready to adapt to the business processes and the operations of the various brands or activities of the organisations. Fotografía de Kairos365 FSM en un ordenador portatil MORE INFORMATION

Consultancy

We are specialists in consultancy and the reengineering of processes orientated towards customer and citizen services and a Contact Center. All our technology, experience, talent, knowledge, and the skills of our professionals help to make your project a success.

BPO & Contact center

It is very difficult to be more competitive or to improve the experiences of customers and citizens with limited resources if you do not delegate the areas and tasks which are not part of productive activities. Because of our technology, our experience, our multilingual capacity, our adaptability, and our flexibility… we are your best bet.

Kairos Software Factory

In Greek kairos is the time when something important happens. Its literal meaning is the “right or opportune moment”. It is that moment when you need to work with the maximum operative efficiency so that you can meet your commitments. We introduce you to our Kairos365 solutions.

It’s not what we do but how we do it…

We are a Spanish company with extensive knowledge of the world of operations and service management for customers and citizens; furthermore, we use powerful tools for the management of equipment and resources in the field and also scheduling and appointments. Every day we help companies, institutions, and public administrations from all over the world with complex organisations to have everything highly organised and coordinated to make their customer and citizen services a success.

Our value proposal is based on the 360-degree management of projects from their creation and development to their subsequent operation, support and accompaniment, which allows us to obtain an overall vision to guarantee maximum efficiency throughout its life cycle.

Transforming ideas into value

For us, innovation is the combination of two powerful terms: Innovating (invention + application) + Action. This fusion of words is the key to our challenge: innovation must be part of our daily routine and be our passion, our raison d’être.

Get to know some of our company’s most innovative proposals in the following videos.

COVID-19 vaccination

Support for the athletes of the CPE

Quality is part of our
company’s DNA

The ISO 9001 and ISO 14001 certificates of Netboss Comunicaciones are proof of our commitment to the energy transition. In 2019 we renewed our ISO 9001 quality certificate with the most recent version of the regulations (2015). These certificates are complemented by ISO 20000-1:2011, ISO 27001:2013, the National Security Scheme (Esquema Nacional de Seguridad, ENS), ISO 18295-1: 2018 for Customer Contact Centers, and ISO 22301. Moreover, we are a collaborating member of the Network of Smart Tourist Destinations of the Spanish Ministry of Industry, Commerce, and Tourism.

Success stories

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