We are specialists in consultancy and the reengineering of processes orientated towards customer and citizen services and a Contact Center. All our technology, experience, talent, knowledge, and the skills of our professionals help to make your project a success.
BPO & Contact center
It is very difficult to be more competitive or to improve the experiences of customers and citizens with limited resources if you do not delegate the areas and tasks which are not part of productive activities. Because of our technology, our experience, our multilingual capacity, our adaptability, and our flexibility… we are your best bet.
Kairos Software Factory
In Greek kairos is the time when something important happens. Its literal meaning is the “right or opportune moment”. It is that moment when you need to work with the maximum operative efficiency so that you can meet your commitments. We introduce you to our Kairos365 solutions.
It’s not what we do but how we do it…
We are a Spanish company with extensive knowledge of the world of operations and service management for customers and citizens; furthermore, we use powerful tools for the management of equipment and resources in the field and also scheduling and appointments. Every day we help companies, institutions, and public administrations from all over the world with complex organisations to have everything highly organised and coordinated to make their customer and citizen services a success.
Our value proposal is based on the 360-degree management of projects from their creation and development to their subsequent operation, support and accompaniment, which allows us to obtain an overall vision to guarantee maximum efficiency throughout its life cycle.
Transforming ideas into value
For us, innovation is the combination of two powerful terms: Innovating (invention + application) + Action. This fusion of words is the key to our challenge: innovation must be part of our daily routine and be our passion, our raison d’être.
Get to know some of our company’s most innovative proposals in the following videos.
Support for the athletes of the CPE
Quality is part of our
The ISO 9001 and ISO 14001 certificates of Netboss Comunicaciones are proof of our commitment to the energy transition. In 2019 we renewed our ISO 9001 quality certificate with the most recent version of the regulations (2015). These certificates are complemented by ISO 20000-1:2011, ISO 27001:2013, the National Security Scheme (Esquema Nacional de Seguridad, ENS), ISO 18295-1: 2018 for Customer Contact Centers, and ISO 22301. Moreover, we are a collaborating member of the Network of Smart Tourist Destinations of the Spanish Ministry of Industry, Commerce, and Tourism.