BPO and Contact Center

By making use of our extensive knowledge on the world of operations, the latest IT trends, and the most advanced technology to provide innovative solutions to traditional processes, we help our clients to increase the efficiency of business processes, improve customer satisfaction, and obtain a competitive advantage together with excellent value for money.

We orientate our capacities towards a proposal for the optimisation of costs and increased value so as to offer outsourcing services for business processes.

We provide an outsourcing service which optimises the resources and people necessary for carrying out the process and offers maximum quality.

We design a comprehensive service by means of a team with the appropriate capacities and training for each task with work methodologies which guarantee the perfect execution of the processes.

We have the most advanced technology so that we can offer an innovated optimised service which will guarantee an efficient outsourcing process with the highest possible levels of productivity.

We have teams with extensive sectorial and business knowledge to ensure maximum efficiency and also advanced technical teams capable of assuming IT, development, and support functions and the maintenance of applications and systems, making use of our overall capacity..

We contribute all the experience and knowledge of our process reengineering consultancy teams, applying improvements and analysing the service in depth to increase the performance and the operative quality of the business of our customers.

We select, train, and manage the necessary teams so that our customers can outsource their front or back-office activities either totally or partially and can concentrate on key aspects of their business.

Our Contact Center.

For customer attention professionals giving the customer/citizen an excellent experience while reducing costs is more important than ever. We have over 20 years of experience of providing comprehensive Contact Center services to both companies and public administrations from all over the world. We offer a wide range of integrated services with the maximum combination of flexibility, quality, and solvency which are always orientated towards improving the experience of the customer/citizen.

Our Contact located in Santander (ES) has physical and delocalised resources with technologies which integrate all the points of contact and innovations with the customer such as speech recognition, Customer Relationship Management (CRM), scheduling and appointments, Field Service Management (FSM), Artificial Intelligence (AI), automatic learning, and data analysis to design and personalise any service and create a perfect connection with the customer/citizen.