Optare Solutions will incorporate Kairos365FSM, developed by Netboss Comunicaciones to its global portfolio. The collaboration agreement will allow Optare Solutions to complement its offering for the FTTH market both domestically and internationally.
Vigo, 29th November 2023 – Optare Solutions has closed a partnership agreement with Netboss Communications to integrate the Field Service Management (FSM) solution Kairos365FSM into its service offering for the global FTTH market. This agreement is a major milestone for both companies, which continue to expand and consolidate their position in the market after more than two decades of experience.
In a significant move to expand its portfolio and optimize its service offering, Optare Solutions has reached an agreement with Netboss Communications to incorporate the innovative tool Kairos365FSM. This union will allow Optare Solutions to expand and strengthen its presence in the market, offering its growing customer base a comprehensive solution for the efficient management of field operations, which addresses the growing demands of the telco sector, both nationally and internationally.
Kairos365FSM, the FSM solution by Netboss Comunicaciones, efficiently connects the field team with the customer and other operational areas of the company. The great solvency and adaptability of this tool has been reflected in its successful implementation in several industries and leading international companies.
In telecommunications, Optare Solutions’ area of expertise, Kairos365FSM is backed by successful applications in national strategic players such as Grupo MásMóvil, Orange (Belgium and Spain) and Avatel, among others.
This agreement marks the beginning of a close collaboration between the two companies, which will capitalize on Optare Solutions’ expertise in consulting for telecom operators and Netboss Comunicaciones’ specialization in digital consulting and processes. Optare Solutions and Netboss Comunicaciones are committed to providing innovative solutions that drive operational efficiency and customer satisfaction in the dynamic telecommunications market. The synergy between these two companies bodes well for the future, with excellence in field service management as the cornerstone of their joint value proposition.
About Optare Solutions: Optare Solutions, based in Vigo, is a specialized telecommunications consultancy with more than 20 years of experience. Since its inception in the halls of the School of Telecommunications at the University of Vigo, Optare Solutions has successfully completed more than 2,500 projects in over 20 countries in Europe and Latin America. The company has been an active member of the TM Forum since 2005, being recognized with the Outstanding Contributor award in 2013.
About Netboss Comunicaciones: Based in Cantabria and founded in 2000, Netboss Comunicaciones is a Spanish company with extensive knowledge of the world of operations and management of customer and citizen services. Kairos365FSM is a powerful tool designed and developed by Netboss Comunicaciones to manage teams and resources in the field. International companies, Institutions and the Public Administration around the world with complex operations use Kairos365FSM to have their operations highly organized and coordinated. Our value proposition is based on 360º management of projects, from their creation and development to the operation, support and subsequent monitoring, which allows us to have a global vision to ensure maximum efficiency throughout their life cycle.
