Kairos365SCH administers the scheduling of medical examinations at Ibersys.
Kairos365SCH increases the effectiveness and efficiency of the organisation in the process of administering the appointments of Ibersys customers for the medicals of their employees providing greater visibility and control.
The client:
Ibersys has 20 years of experience in the prevention of occupational hazards and has a presence all over Spain. It is a leading company in the providing of global services of health and safety at work and has over 36,000 customers.
The challenge:
Ibersys is a company specialising in the prevention of occupational hazards which provides medical examination services for companies. In order to be competitive and provide its customers with an improved service which will make them stand out from the competition, it needed to reorientate its citation process by introducing a management tool to optimise all existing resources at the organisation and allow better management of the end-to-end process.
Strategy and solution:
After redesigning the processes of the whole operation we implemented Kairos365SCH so as to allow Ibersys to consolidate the citation process for all its Spanish clients, control its follow-up and compliance with granular visibility, and intervene flexibly if changes are needed. With Kairos365SCH Ibersys offers its customers a web front-end which allows them to choose their appointment slots in a proactive and preferential manner; or to allocate them appointment time bands.
The transformation:
- Scale effects which improve the efficiency and productivity of Ibersys on assigning appointment blocks by company and being able to distribute the relevant notification in a consolidated manner.
- The correct channelling of the notification to the customer and its employees with monitoring and confirmation of the messages delivered.
- Complete and granular visibility on having all the scheduling and the related information on a single platform; at the same time it eliminates redundancies in customer management operations.
- Business intelligence to understand the operation of the processes by means of the reports of Kairos365SCH – and being able to plan their improvement.
